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TERMS & CONDITIONS

Last Updated: //2026

Welcome to The Cheekie Chef (“we,” “us,” “our”). By placing an order through our website, you agree to the following Terms & Conditions.

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1. SECURE ONLINE CHECKOUT & PAYMENT

  • The Cheekie Chef uses secure online checkout for all orders.

  • All customers must pay online at checkout to complete their order.

  • We do not accept bank transfers or cash payments unless explicitly stated for a special promotion or event.

  • Orders are not confirmed until payment is successfully processed.

  • If payment fails or is incomplete, the order will not be held.

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2. ORDERS & CONFIRMATION

  • All orders must be placed through our secure checkout system.

  • Orders are only confirmed once payment is received and processed.

  • We reserve the right to cancel or refuse any order at our discretion.

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3. MEAL PREP SIGN-UP DEADLINES

  • Meal Prep sign-ups close every Friday at 5:00 PM.

  • Menus are released every Tuesday.

  • Any orders placed after the cut-off will be moved to the next available week (if applicable).

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4. CHANGES TO ORDERS

If you need to make changes to your meal prep order after submitting, please contact us as soon as possible.

✅ Important: Any changes requested after ordering may result in an additional fee of $25 due to grocery purchasing and prep planning.

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5. NO REFUNDS / NO RETURNS

Due to the nature of our products (fresh prepared food), ALL SALES ARE FINAL.

We do not offer refunds, returns, or exchanges for:

  • Changed minds

  • Taste preferences

  • Missed pickups/deliveries

  • Failure to follow storage/reheating instructions

  • Incorrect addresses provided by the customer

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6. ALLERGENS & FOOD SAFETY

Our meals may contain or come into contact with common allergens including but not limited to:
dairy, eggs, wheat, soy, peanuts, tree nuts, shellfish, and fish.

By ordering from The Cheekie Chef, you acknowledge:

  • You are responsible for reviewing ingredients and allergen risks

  • We cannot guarantee an allergen-free environment

  • We are not liable for allergic reactions

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7. PICKUP & DELIVERY

Pickup

  • Customers are responsible for picking up meals during the scheduled pickup window.

  • Orders not collected may be forfeited without refund.

Delivery

  • Delivery details must be accurate and complete.

  • The Cheekie Chef is not responsible for delays or failed deliveries due to incorrect information provided by the customer.

  • If meals are delivered, customers should refrigerate them immediately upon receiving.

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8. EQUIPMENT USED FOR SETUPS (CATERING & EVENTS)

For catering orders, events, and setups, The Cheekie Chef may provide equipment including but not limited to:

  • chafing dishes & fuel

  • serving utensils

  • trays & risers

  • warmers

  • display items

  • coolers/ice bins (if needed)

All equipment remains the property of The Cheekie Chef and must be handled with care.

Customers are responsible for:

  • ensuring equipment is kept safe during the service period

  • preventing damage, loss, theft, or misuse

  • returning borrowed items (if applicable) in the condition they were provided

If any equipment is lost, stolen, damaged, or not returned, the customer may be charged a replacement fee.

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9. STORAGE & REHEATING

For best quality and safety:

  • Refrigerate meals immediately

  • Consume within recommended timeframes

  • Reheat thoroughly before eating

The Cheekie Chef is not responsible for food quality or safety issues caused by improper storage or reheating.

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10. SUBSTITUTIONS & AVAILABILITY

We do our best to follow menus exactly. However, we reserve the right to make substitutions when necessary due to:

  • ingredient availability

  • supply shortages

  • seasonal changes

Any substitutions will be of equal or greater value whenever possible.

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11. NUTRITION & MACROS DISCLAIMER

Any nutrition or macro information provided is an estimate and may vary based on:

  • ingredient brands

  • portioning

  • preparation methods

These values are not guaranteed and are provided for convenience only.

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12. CHARGEBACKS & PAYMENT DISPUTES

Customers agree to contact us first to resolve any issues before filing a payment dispute or chargeback.

Fraudulent chargebacks or disputes may result in:

  • being banned from ordering in the future

  • collection efforts or legal action where applicable

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13. INTELLECTUAL PROPERTY

All website content, meal names, branding, menu designs, graphics, and written materials are the property of The Cheekie Chef and may not be copied, reproduced, or redistributed without permission.

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14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Cheekie Chef shall not be liable for any damages arising from:

  • the use or misuse of our products

  • allergic reactions

  • delayed pickup/delivery

  • customer negligence in storing/reheating meals

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15. CONTACT

If you have questions regarding these Terms & Conditions, contact:
📧 [Your Email Here]
🌐 www.thecheekiechef.com

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